Effective: December 22, 2021
What Information Do We Collect?
Information You Submit When you request information, subscribe to or order a product or service, register as a user, respond to an online survey, or otherwise actively send us data; we may collect data including, but not limited to; your name, email address(es), mailing address(es), telephone number(s), and information related to the business you represent. If the product or service provided is something we charge for, we will also collect payment information; such as credit card numbers and related verification information, phone number, email address, and billing/shipping addresses; in order to process the order. In all of the above cases, you will know exactly what data we collect through the Site, because you actively submit it to us.
Information We Gather As part of the standard operation of the Site, we may collect information from your computer or device; including but not limited to your browser type, device type, operating system, IP address, and the domain name from which you accessed the Site. Additionally, we may collect behavioral information about your use of the Site; this includes but is not limited to; the date and time you visit the Site, actions taken while accessing the information on the Site, which areas or pages of the Site you visit or view, the amount of time you spend viewing the Site, the number of times you return to the Site, and other such analytics data. We may also collect similar data regarding your usage of our Services. We also may acquire personal information from third parties who provide it to us.
How Do We Use the Information?
Personal Information We use Personal Information for only the following purposes: (1) to operate the Services, (2) account verification, (3) to fulfill product and services requests, (4) to improve and optimize the Services, (5) to personalize your experience, (6) responding to inquiries or providing support, (7) to provide software updates and product announcements, (8) to better understand your needs and interests, and (9) to provide you with further personalized information and offers from us that we believe you may find useful or interesting, based on your behavioral and declarative data, such as targeted advertising or promotional campaigns in Stratosfy and third-party channels (which is known as profiling).
Non-Personally Identifiable Information We may use Non-Personally Identifiable Information for the following purposes: (1) to analyze trends and usage of resources through aggregated data, (2) to improve the features and functionality of our Services, (3) to better understand your needs and interests, and (4) to better understand the needs and interests of End-Users. We may also share Non-Personally Identifiable Information from End-Users with our Stratosfy Account Holders, to allow them to provide more value to end-users, or to provide more insight into end-users. In this context, any information shared with Account Holders; will not contain or be linked to your Personal Information; unless you have given us your explicit consent or the end-user has given us their explicit consent. For example, a Stratosfy Account Holder may want to better understand how to create a compelling and non-intrusive experience for end-users, and Stratosfy may provide aggregated information to show examples of practices that worked well, and practices that did not work well.
When Do We Share or Disclose Information?
We may disclose or share information collected from you and about you; to the following entities; for the following purposes: (1) to our service providers and suppliers, if such disclosure enables any of them to perform a business, professional, or technical support function for us, for example, to process payments, (2) as necessary if we believe that there has been a policy violation such as those published on our site, or some violation of terms you signed, or some other violation of our rights or the rights of any third party, (3) to respond to judicial process and provide information to law enforcement agencies, or in connection with an investigation on matters related to public safety, as permitted by or otherwise required by law, and (4) otherwise with your consent. Additionally in the event of a merger, acquisition, reorganization, or sale of our company or our assets, or in the event of our bankruptcy; your personal information may be one of the transferred or acquired assets. We may also share your personal information where you have granted us permission to do so, and we reserve the right to use and disclose any information collected via the Site that is not in a Personally Identifiable form.
How Can I Update or Delete My Personal Information?
You may review, update, correct, or delete any Personal Information in your Stratosfy Account by contacting us, or by making the appropriate modifications in your Account profile or preferences. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your Account and/or remove your records from our systems, please contact us and we will delete your account and your Personal Information within 30 days if we do not have any legal obligation to retain the record.
Is My Information Secure?
Security is of paramount importance to us, and we work hard to ensure that our Site and Services are as secure as is possible. We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors and Service users. However no method of transmission over the Internet, or method of electronic storage, is ever 100% secure; therefore while we endeavor to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you register on our Site or use our Services, it is your responsibility to protect the security of your Account, and any end-users you are providing services to through our Services and your Account.
Links, and Third-Party Sites and Services
Do Not Track We do not currently use a mechanism to act upon “Do Not Track” instructions. We are however investigating such mechanisms.
Information Retention We will retain your information for as long as your Account is active, or as is needed to provide you with our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Additionally, we will delete the information after it is no longer useful for providing our Services.
Children’s Information The Site and our Services are not directed to children under the age of 13, nor do we knowingly collect any personal information from them.