How to Contact Us
If you have a privacy question or concern, please contact us at: firstname.lastname@example.org, or at:
SnowM Incorporated, operating as Stratosfy
2500, Solandt Road, Suite 210
Ottawa, ON, K2K 3G5
Personal information is information that identifies you, or that could be combined by us or our service providers and affiliates with other information to identify you. This information includes your name, personal e-mail address, home address, home telephone number, personal cellphone number, occupation, place of work, education and work history, and image, and may include your age, income, and other similar information when associated with you. Personal information can also include details as to whether you have opened our promotional e-mails or how you have used our website, if we can associate that personal information with you. If you are a business customer or prospective business customer, personal information does not include your job title, business address, or business telephone number.
We collect personal information from you when you create an account, make a purchase, communicate with us using our web forms to make a request or ask a question, submit a product review, take a survey or otherwise submit personal information to us with your communication. For example, we request credit card and other identifying information to process a credit card transaction when you purchase a product through our website. We will also ask you for contact information to ship your product to you.
We receive personal information about you from other sources. This can include information from credit card processors regarding whether the credit card details you gave us have been accepted or declined. We receive information from shipping companies regarding whether the product we shipped was delivered or was undeliverable. We may also acquire information about you from other promotional or marketing companies with whom you shared your information and whom you have allowed to provide information to us.
In general, we may collect the following information about all visitors of the Website and Admin App:
· Technical information, such as usage details, IP addresses, and information collected through cookies and other tracking technologies;
· Device information such as the device type, browser type and version, operating system and platform, the resolution of your screen, your location, browser language settings, which site you came from, and your searched keywords;
· Your interaction with the Website and Admin App, including page visits and frequencies, page response times, and your interactions with the page;
· Records and copies of your correspondence, including email address or phone numbers; and
· Any information that you submit to us directly, such as through online or in-app forms.
We use your information to provide products and services and to manage our business operations. Some examples include:
1.1 to register your account;
1.2 to authenticate you when you log into your account;
1.3 to fulfill your requests for products and services;
1.4 to communicate with you about your requests;
1.5 to recommend or to offer you other products and services based on your inferred interests;
1.6 to communicate with you regarding customer service issues and any product recalls or warranty service; and
1.7 to protect the security or integrity of our websites and our business.
We retain your personal information for as long as it is required to maintain your membership, or perform the purpose for which it was originally submitted. Personal information will be deleted and securely destroyed when it is longer needed, except for whatever record may be required by law.
Our website uses small pixel files (small images) and cookies (small text files) to keep track of your browser so that you will be recognized when you visit other websites, where our third-party ad management providers may show you advertisements from us based on your visit to our website. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. This is called "interest-based advertising".
These pixel files and cookies are generally valid for a limited number of days (usually no more than 90 days) and are provided by our ad management providers. We require our ad management providers to participate in the Digital Advertising Alliance of Canada's Ad Choices Program. Click here to visit the Digital Advertising Alliance of Canada's Your Ad Choices website where you can find out more information about digital advertising and how you can opt-out of interest-based advertising.
Please note that if you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our website. In addition, we will continue to customize our offers of products and services to you when you are on our website unless you block cookies from our website. If you block cookies on our website, certain functions, such as the "shopping cart" will not function properly because our website must recognize you as you move through the checkout process.
The Services are directed towards individuals that are the age of majority in Canada or their applicable jurisdiction, whichever is greater. We will not knowingly collect personal information from minors. We do not allow minors (persons who are under the age of majority in their place of residence) to create accounts on the Website or Admin App, or use the Services.
We may share your personal information with our service providers that help us with our business operations. We share information with service providers who provide us with marketing and promotional services. We require our service providers to keep your personal information secure. In addition, our service providers cannot use or disclose personal information for any purpose other than providing the services on our behalf, unless you have consented to the disclosure.
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.
We may also disclose your personal information if it is necessary for us to collect a debt from you, or where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the rules of the Law Society of Upper Canada, the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and we are legally permitted to do so.
We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant, or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information. If we receive a written request from a police officer or other law enforcement agency with authority to request access to your personal information in the course of an actual or potential investigation into a breach of a law, our policy is to provide the requested information
Your personal information may be used or stored by us or our service providers outside of Canada. We require that our service providers safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
You can store information such as your address and credit card information to make future purchases faster. You will also be able to review your order history, and track shipments.
You can modify your information by logging into your account and making the requested changes. You may also choose "close my account" and we will remove your account information from active use.
If you do not re-activate your account within 90 days, we will permanently delete your account. Please note that we still maintain information that you provided to us for audit purposes or to comply with our legal obligations.
You may be able to access third-party websites through links available on our websites. You may also connect to social networks such as Facebook, Twitter, and Linkedin. These links are provided for your convenience. We do not have any control over those third-party websites, and we do not provide any guarantee that the privacy practices of the hosts of those websites meet our standards. Your use of such third-party websites is at your own risk and will be governed by the privacy policies of those websites and not by this Privacy Notice. Do not transmit personal information using those websites without reading the privacy policies governing those websites.
You may create links between our website and social networking sites. If you do so, we may be able to publish updates about our products and services to your social network account through the links that you establish. You may terminate those links at any time by modifying your social network account.
This Privacy Notice is governed by the laws of Canada and the Province of Ontario. By submitting personal information to us, you understand that your personal information will be subject to the laws of Canada and Ontario.