Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SnowM Incorporated ("Company," "we," "our," or "us") concerning your access to and use of the Stratosfy platform and website located at stratosfy.io (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

2. Description of Services

Stratosfy is an autonomous operational intelligence platform that provides AI-powered agents for monitoring and managing operations across multiple locations. Our services include refrigeration intelligence, workforce attendance verification, service delivery monitoring, and related operational tools.

3. User Accounts

To access certain features of our Services, you may be required to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Immediately notify us of any unauthorized use of your account

4. Subscription and Payment

Subscription Plans

Access to our Services may require a paid subscription. Subscription plans, pricing, and features are described on our website and may change from time to time.

Billing

By subscribing to our Services, you authorize us to charge your payment method on a recurring basis. All fees are non-refundable except as expressly set forth in these Terms or as required by applicable law.

Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the Services through the end of your current billing period.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the integrity of the Services
• Collect or harvest user data without authorization
• Use the Services for any illegal or unauthorized purpose

6. Intellectual Property

The Services, including all content, features, and functionality, are owned by SnowM Incorporated and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer or attempt to extract source code
• Remove any copyright or proprietary notices

7. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

You retain ownership of any data you submit to the Services. You grant us a license to use, process, and store your data solely for the purpose of providing the Services.

8. Hardware and Equipment

Certain Services may include hardware components such as sensors and gateways. Title to such hardware remains with SnowM Incorporated unless otherwise specified in writing. You are responsible for the proper installation, maintenance, and use of any provided hardware in accordance with our guidelines.

9. Service Availability

We strive to maintain continuous availability of our Services but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNOWM INCORPORATED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICES.

12. Indemnification

You agree to indemnify, defend, and hold harmless SnowM Incorporated and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SnowM Incorporated is registered, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiations. If such negotiations fail, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us at: